PRODUCTION SCENARIO
A company has thousands of approved support replies that follow a required writing style. Every request already contains the facts the reply needs. Adding examples to the prompt has not produced the required style consistently.
Which approach will meet these requirements?
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Show answer and explanation
Answer: Fine-tune a model by using the approved replies.
Fine-tuning trains a model on labeled examples so it learns which kind of output belongs to which kind of input, which is what thousands of approved replies in the required style provide. A knowledge base supplies facts, and the facts are already in every request. A guardrail can block a reply but cannot write one in the house style, and a longer style guide is more of the prompting that has already fallen short.