PRODUCTION SCENARIO
A system reads an inbound email about a late shipment, looks up the order in the ERP, files a carrier claim through an API, and replies to the customer, deciding the order of those steps itself.
Which AI workload best describes this system?
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Show answer and explanation
Answer: Agentic AI
An agent is a model paired with instructions and tools that can reason over a request and take action. Looking up orders, calling an API, and choosing which steps to run is action-taking with tools rather than a single text-analysis or extraction call.
Official Source: https://learn.microsoft.com/en-us/azure/foundry/what-is-foundry ↗