PRODUCTION SCENARIO
A contact center needs, for each call recording, a transcript that labels who is the agent and who is the customer, a summary, the call sentiment, and the topics mentioned.
Which Foundry capability delivers all of this in one analysis?
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Answer: Content Understanding with the prebuilt-callCenter analyzer
The prebuilt-callCenter analyzer analyzes call recordings to produce conversation transcripts with speaker role detection, a call summary, call sentiment, and the topics, companies, and people mentioned. Batch transcription produces a transcript without the summary or sentiment, and Language sentiment analysis does not accept audio.