PRODUCTION SCENARIO
A support team already tags each ticket with the product name and the customer's company. They now want a positive, neutral, or negative label for each ticket, with a confidence score.
Which Azure Language capability returns that?
Answering here is anonymous. Nothing is saved unless you sign in.
Show answer and explanation
Answer: Sentiment analysis
Sentiment analysis 'assigns sentiment labels, such as negative, neutral, and positive' and 'returns confidence scores between 0 and 1', which is the per-ticket label the team wants. Key phrase extraction returns the main topics with no opinion attached. Named entity recognition returns typed entities such as the company, which the team already has. Conversation summarization condenses the ticket without labelling it.