PRODUCTION SCENARIO
Residents who rely on screen readers cannot complete any task in a city services chatbot.
Which responsible AI principle is most directly implicated?
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Show answer and explanation
Answer: Inclusiveness
Inclusiveness means designing 'for diverse needs' and testing 'with a broad set of users to avoid exclusion'; the guidance is to 'include people with disabilities in testing to validate usability for the widest audience'. Fairness is about similar cases getting similar recommendations, not whether the interface can be operated. Transparency is about explaining the system, and reliability and safety about unexpected conditions.