Gen AI Leader Business strategy for generative AI MEDIUM
PRODUCTION SCENARIO
A bank validated its customer assistant with an English-only test set and a fairness review. It plans to launch in nine languages and several regional English dialects next month.

What should the responsible AI lead require before launch?

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Answer: Test quality and fairness in each launch language and dialect before release

Google's own benchmarks, including all of its fairness evaluations, are in English, and generative models deliver measurably worse quality for languages and English varieties that are less represented in training data. Nothing about the English result carries over, so each launch language and dialect has to be tested on its own.
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