PRODUCTION SCENARIO
A team reports the success of its new internal assistant as the number of employees who opened it last month.
Which additional measure best tests business value?
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Answer: Task quality and time versus the old workflow
Impact is an outcome measured against a baseline: did the work come out better and take less time than the workflow it replaced. Every option here compares against a baseline, so the question is which quantity is worth comparing. Weekly active users against the pre-launch month is the tempting one, because it looks like a deeper engagement measure than raw opens, and it is still adoption - people keep opening tools that waste their time. Token spend against the quarterly budget tracks what the assistant costs, which rises with usage whether or not any answer helped. Response latency against a target is a real experience measure, and a fast assistant producing work someone has to redo has negative value.