PRODUCTION SCENARIO
An AI drafting pilot saves staff 20 minutes per case, but verifying and correcting each draft takes 25 minutes. Quality meets the agreed bar.
What does the pilot show about labor under these measurements?
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Answer: A net increase of five minutes per case
Verification is part of the workflow, so it belongs in the measure: 20 minutes saved against 25 minutes added is five minutes more labor per case, not less. A twenty-minute saving is the figure you get by stopping the clock at the drafting step and treating review as someone else's overhead. Forty-five minutes adds the review time to the saving instead of netting it off. And passing the quality bar settles a different question entirely: it shows the output is acceptable, not that producing it got cheaper. Measure the complete process before claiming efficiency.